Carriage Services, Inc. is a prominent provider of funeral and cemetery services in the United States, operating in two primary segments: Funeral Home Operations and Cemetery Operations. Approximately 70% of the company's revenue comes from its Funeral Home Operations, where it offers a complete range of services essential to families during their time of need, including direct cremation, memorial services, and merchandise sales. The Cemetery Operations segment, accounting for around 30% of total revenue, involves the sale of interment rights, cemetery merchandise, and related services.
The company has established a solid market presence with 171 funeral homes in 26 states and 32 cemeteries across 11 states. In addition to atneed services, Carriage also markets preneed funeral and cemetery services, allowing families to plan ahead. The industry faces competitive pressures from both independent operators and institutional competitors, but Carriage's market leadership and strategic operational models aim to drive sustainable growth, focusing on local market share and personalized services to enhance customer experience.